RajaClub FAQ – Frequently Asked Questions
Frequently Asked

The minimum age to open an account and play at rajaclub is 18. This is an absolute requirement with no exceptions. During the KYC verification process, your age will be confirmed via the identification document submitted. Accounts found to belong to underage individuals will be closed immediately.

No. Each individual is only permitted to hold one active account at rajaclub. Multiple accounts violate the platform's terms of use and may result in all associated accounts being closed without warning, including forfeiture of all balances within them. This measure ensures fairness for all members and prevents promotional abuse.

Changes to account details such as email and phone number must be made through our customer support team. Contact Live Chat 24/7 or email support with proof of identity to submit your request. A verification process is required to ensure only the legitimate account owner can make these changes.

On the login page, click the "Forgot password?" link. Enter your registered phone number or email and an OTP will be sent to verify your identity. Once verified, you can set a new password. If you don't receive the OTP within five minutes, check your spam folder or contact our support team.

rajaclub supports a wide range of popular deposit methods in Malaysia, including online banking (Maybank2u, CIMB Clicks, RHB Now, HLB Connect), FPX, e-wallets (Touch 'n Go eWallet, GrabPay, Boost) and cryptocurrencies such as USDT and Bitcoin. All transactions are processed securely through encrypted payment gateways.

The minimum deposit at RajaClub starts from just RM 30, making it highly budget-friendly for all players. Maximum deposit limits vary by payment method. For the latest limit information for a specific payment method, please check the Deposit section in your account or contact our customer support.

Most deposits via FPX and e-wallets are credited to your account within seconds to two minutes. Bank transfer deposits may take up to 15 minutes depending on the bank's processing time. If your deposit has not been credited after 30 minutes, please contact our support team with proof of transaction for prompt resolution.

rajaclub does not charge any processing fees for deposits. The amount you deposit is credited to your account in full with no deductions on our end. Please note that some banks or e-wallet providers may charge a small fee on their side, which is beyond our control.

Withdrawals at rajaclub are processed quickly — most requests are completed within five to 15 minutes. In some cases, additional account verification may be required, which can extend processing time to up to one hour. Withdrawals submitted during peak hours or involving large amounts may require additional security checks.

To make a withdrawal, your account must have completed full KYC verification and the registered bank account must be in your own name. If there is an active bonus in your account, the bonus wagering requirements must be met before the withdrawal can be processed. Ensure your bank account details are accurate and up to date to avoid delays.

The minimum withdrawal amount is RM 50 for most methods. Maximum withdrawal limits depend on your account level and verification status — members with fully verified accounts enjoy higher withdrawal limits. For the latest limits by account level, please check the Withdrawal section on the platform or the Withdrawal us.

Withdrawals may be declined for several reasons — incomplete KYC verification, unmet bonus wagering requirements, bank account details that don't match the account name, or activity that triggers a security review. If your request is declined, you'll receive a notification with a clear reason. Contact our Live Chat support for further clarification and help resolving the issue.

New RajaClub members are eligible for a welcome bonus package that includes a 100% first deposit bonus up to a set limit, free spins on selected slots, and a friend referral bonus. All bonuses are credited automatically once eligibility requirements are met. Please check the Promotions for the full list of current offers.

Wagering requirements refer to the total amount you need to wager before your bonus balance can be converted into withdrawable cash. For example, if the wagering requirement is 20x and you receive a RM 50 bonus, you must place bets totalling RM 1,000 first. These requirements are industry standard and are designed to prevent promotional abuse.

Weekly cashback is calculated based on your net losses over the calendar week and is automatically credited to your account at the start of each week. No manual claim is required — our system handles the calculation and delivery automatically as long as you meet the minimum activity requirements.

Yes, you have the option to decline any bonus when making a deposit. If you do not want to be bound by wagering requirements, select the "No Bonus" option during the deposit process. Please note that bonuses already received and used cannot be cancelled retroactively.

rajaclub offers over a thousand game titles spanning video slots, progressive jackpot slots, live casino games with real dealers, sports betting (football, basketball, tennis, badminton and more), fish shooting games, an interactive game lobby, and classic table games such as Baccarat, Roulette and Blackjack.

Yes, all games at rajaclub use a Random Number Generator (RNG) certified by independent auditing bodies. This ensures every spin, hand or game outcome is truly random and free from any manipulation. Live casino games are streamed in real time from official studios with trained dealers supervised by management.

A number of slot games and table games at rajaclub are available in free demo mode for registered members who are logged in. This mode lets you understand game mechanics and strategies without using real money. For live casino games and sports betting, real money is required to participate.

rajaclub uses 256-bit SSL encryption for all data communication between your browser and our servers. Personal information is stored in a secure database and is never shared with third parties without your consent, except where required by law. We fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA).

If you suspect unauthorized access to your account, immediately change your password via account settings and enable two-factor authentication (2FA) if you haven't already. Then contact our support team via 24/7 Live Chat to report the incident. Our security team will review your account session logs and take the necessary steps to protect your account.

rajaclub provides a range of responsible gaming control tools accessible in your account settings after login. You can set daily, weekly or monthly deposit limits, loss limits, session play limits and time limits. A self-exclusion tool is also available if you need a break from the platform. For more information, visit the Responsible Gaming us.

The RajaClub app can be downloaded directly from the Download for Android and iOS devices. The Android app is available as an APK file for direct installation, while the iOS version can be installed via the provided link. Always download from official sources only to avoid security risks.

Yes, the rajaclub mobile app offers functionality equivalent to the web version — covering all game categories, deposits and withdrawals, account management, bonus claims and access to Live Chat support. In addition, the app supports biometric login (fingerprint and Face ID) as well as push notifications for promotions and the latest updates.

The RajaClub app is designed to be lightweight and does not require a large amount of storage space. The installation size is approximately 50–80MB depending on your version and device. The app is optimized to run smoothly even on mid-range devices, and does not require a high-speed internet connection for a seamless gaming experience.